Week 2 - Chapter 2 - Working in Teams: Mastering Collaborative and Interpersonal Dynamics
本页目录· 15 条
Overview
Learning Objectives
完成本周学习后，你应该能够：
- 识别团队冲突的常见原因，并说明 active listening、I-statements 和 team social contract 如何预防或解决冲突。
- 针对具体冲突情境评估合适的处理策略，并说明实施方法。
- 评估 social contract 对团队的价值，以及如何建立、维护并管理它。
- 解释 Tuckman's Model、Z Process 和 Six Thinking Hats 如何帮助团队提升表现。
Learning Outcomes
本周内容对应以下课程学习成果：
- 研究、评估并应用适合不同 stakeholders 与 intercultural contexts 的沟通策略。
- 评估并应用团队协作与冲突管理方法，在 cross-cultural team 中促进高绩效。
- 评估并沟通个人与团队进展，以支持 professional reflective practice。
- 针对 IT professional 的责任与挑战设计可执行的解决方案和策略。
Build Your Knowledge
Chapter 2 IntroductionInterpersonal Communication
What Are 'I Feel' Statements?Emotional Intelligence and Assertiveness15 Email Etiquette Rules Every Professional Needs to KnowStages of Team Development
Active Listening, Barriers to Effective Listening and Effective QuestionsWorking in Teams - NotesTuckman's Model for Nurturing a Team to High PerformanceStages of a project and our preferences - Z processHow to use Edward De Bono's 6 Hat thinking to improve team problem solving and decision decision makingSocial Contracts for Agile Teams
Social Contracts for Agile TeamsAgile ways of working - Social contracts as a way to prevent conflict in teamsWorkshop Resources
Workshop 将通过主动学习活动，把本周概念应用到真实团队情境，并练习给出、接收和处理专业反馈。
Discussion Question for the Week
本周主题：Conflict Handling
🤔 Think about how you manage conflict if it happens in your team.
👉 Work on one technique in the workshop.
Scenarios for Conflict Handling (I Statements)